Volkswagen of America, Inc., has announced a VW-Certified Collision Repair Facility program for U.S. dealer-affiliated and independent body shops. This program will provide VW-certification for collision repair facilities performing repairs in accordance with Volkswagen’s safety standards and specifications.
Volkswagen is excited to partner with both dealer-affiliated and independent collision repair facilities to increase repair quality and customer satisfaction with the Volkswagen brand,” said Matthew McCauley, collision program manager for Volkswagen of America. “This program benefits Volkswagen owners by providing the peace of mind that comes from knowing that when a vehicle is involved in a collision, VW-Certified Collision Repair Facilities will maintain the brand’s safety standards and specifications.”
Technicians at Volkswagen Certified Collision Repair Facilities must undergo training in the proper use of factory-approved repair equipment, tools and technologies to meet Volkswagen’s safety standards and specifications. Repair facilities must also use Volkswagen-approved tools.
Volkswagen will also provide customers with free 24-hour towing of vehicles under warranty exclusively to VW-Certified Collision Repair Facilities as part of the Roadside Assistance program. The company says this program benefits Volkswagen repair shops by providing them with full service capabilities for customers.